![]() ![]() "Westfield has provided flood coverage solutions for the past 20 years for its agent partners and policyholders. Patricia Templeton-Jones, the president of Wright National Flood Insurance Services, said she is excited about the partnership with Westfield agents. Wright Flood takes pride in user-friendly technology, exceptional claims reputation and providing service clients deserve. It is widely recognized for its experience, claims response and long-standing commitment to partner with agents and policyholders, especially at the time of a flood loss. Wright Flood has more than 40 years of experience exclusively in the flood insurance industry. Additionally, Wright will also assume the servicing of Westfield's private flood business. Wright Flood will service, administer and issue flood coverage under the National Flood Insurance Program for Westfield policyholders and agents. ![]() Wright Flood policyholders can also file a claim by emailing or calling 1-80.(PRNewsfoto/Wright National Flood Insurance Services, LLC) The company also has an online portal at /claims, where property owners that have a Wi-Fi connection following a flood event can open a claim and track its progress online. With both options, users receive automated text responses that assist them throughout the claims process. ![]() Wright Flood's other recent claims processing innovations include the company's 'claims via text' option, which allows customers to file a claim by texting 72, and 'status via text' where a claimant can find the date the last claims check was mailed. "Wright Flood has long been at the forefront of technological advancement in the flood insurance industry, and we remain committed to investing in the resources to continue to enhance our flood insurance offering." "At Wright Flood, we believe in making the claims process as easy as possible so that property owners can get back on their feet and focus on what's important after a flooding event," added Patty Templeton-Jones, president of Wright Flood. At the end of the process they will be provided with their claim number, adjuster information, and a reference document advising them of what steps to take next. Then, the user answers a series of conditional questions that are personalized based on their responses, and with very little effort a new claim has been opened. Through this process, they will be notified if there is a possible duplicate claim. To file a claim with CLOE, the insured, agent, or third party must first answer a few simple authentication questions. ![]() "CLOE's fully-automated, conversational interface is encrypted, offering users peace of mind that their information is secure, and can be done within a few minutes." "Artificial intelligence tools and chatbots are becoming increasingly popular in the customer service industry and amongst consumers, and we are thrilled to provide for our policyholders another innovative option for streamlining the claims process," said Tim Love, CIO of Wright Flood. The CLOE claims bot can be accessed 24/7 at and on your mobile device or desktop. With this launch, the company adds to its existing array of tech-enhanced claims management tools and becomes the first flood insurance provider to offer this exciting AI technology. 2, 2019 /PRNewswire-PRWeb/ - Wright Flood Insurance is pleased to announce the launch of CLOE the claims bot – an artificial intelligence (AI) chatbot that helps customers efficiently, quickly and securely open a claim online. ![]()
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